Ken & Dana Design Verified listing

In this Ken & Dana Design review, we will explore the brand's policies on shipping, returns, and warranty, ensuring you understand the commitment to customer satisfaction that defines their service. Additionally, we'll delve into the diverse assortment of jewelry offerings and the personalized service that sets Ken & Dana Design apart in the world of bespoke jewelry.

Ken & Dana Design Jewelry and Price Overview

Ken & Dana Design offers a stunning array of handcrafted jewelry that caters to a variety of tastes and occasions. From elegant bracelets that capture the essence of sophistication, customers can delve into the world of fine accessories starting with earrings priced from $125, ensuring there's something for every budget and style. Necklaces start at $600, offering exquisite designs that make a statement. For those special moments, their engagement rings range from $1,175 to $11,550, crafted to embody the love and commitment of every couple. Additionally, wedding bands are available in a broad price range of $325 to $18,500, allowing partners to find the perfect match to symbolize their union. Ken & Dana Design prides itself on providing high-quality, beautifully designed jewelry that meets a wide range of pricing preferences, making luxury accessible to many.

Ken & Dana Design Review: Shipping, Returns, and Warranty

When considering a purchase from Ken & Dana Design, it's essential to be informed about their shipping, returns, and warranty policies. 

Shipping 

Ken & Dana Design offers both domestic and international shipping options, ensuring your precious item is fully insured and requires an adult signature upon delivery. Domestic shipping rates range from $35 to $95, depending on the service speed and Saturday delivery availability. International shipping starts at $85, with additional duties and taxes potentially applicable. It's important to note that shipping fees are non-refundable, and the company cannot ship to PO Box addresses due to the need for insurance and signature.

Returns and Resizings

Ken & Dana Design's customer-friendly 14-day return and exchange policy allows you to shop with confidence. Items must be in their original, unworn condition and include all packaging and documentation. However, custom orders, special sizes, and engraved items are among the exceptions that cannot be returned or exchanged. For U.S. customers, a complimentary return shipping label is provided for convenience. For returns and resizes, the company encourages contacting them directly to ensure a smooth process, though shipping and additional fees may apply for certain services.

Warranty and Maintenance

Highlighting their commitment to quality and customer satisfaction, Ken & Dana Design offers a limited lifetime warranty covering craftsmanship and manufacturing defects. They recommend annual maintenance to address wear and tear or potential issues, with the warranty covering repairs at no charge under certain conditions. However, damages due to wear, tear, or physical abuse fall outside this warranty, emphasizing the value of obtaining independent insurance for your jewelry.

Custom Engagement Rings and Maintenance Services

Ken & Dana Design is renowned for its bespoke engagement ring services, offering a personalized journey from conception to creation. With the ability to craft a custom engagement ring tailored specifically to your desires, Ken & Dana Design ensures a unique and intimate experience. This process, accommodating both in-studio and remote consultations, involves a detailed proposal and estimated cost, spanning over 6-8 weeks. The design journey is divided into three phases, each requiring a non-refundable fee, emphasizing their commitment to quality and customer satisfaction.

In addition to custom creations, Ken & Dana Design enriches your experience with special offerings like custom engraving and temporary settings. Engravings allow for a personalized touch with meaningful inscriptions for an additional cost and a slight extension in delivery time. For those planning a surprise proposal yet prefer their partner to choose the ring's design, the temporary setting option provides an elegant solution, further showcasing their flexibility and understanding of individual client needs.

Recognizing the importance of ring maintenance, Ken & Dana Design offers complimentary professional cleaning and inspection services. To ensure the longevity and beauty of your engagement ring, they recommend servicing every six months or immediately following any potential damage. This proactive approach not only maintains the structural integrity of your ring but also reflects their dedication to customer care and satisfaction.